On behalf of our client in the manufacturing sector, we are seeking a Receptionist to join their office in the Southern Region.
Comprehensive training will be provided to ensure the right candidate is fully equipped to handle all aspects of the role.
Responsibilities:
- Coordination of our client's helpline by receiving calls and ensuring they are addressed adequately, either by handling queries directly in the first instance (first-level support) or by forwarding them to the concerned department for further assistance (second-level support).
- Coordination with the Collection Service Provider, mainly on manual collection from Hotels, Restaurants, and Catering Establishments, ensuring that the service operates efficiently and addressing any issues that may arise from time to time.
- Customer assistance and escalation of issues raised by customers that need urgent attention.
- Providing necessary support in office administration as deemed necessary from time to time.
- Coordinating, together with other stakeholders involved, any visitors to the plant, which may also include educational visits by local schools.
- Coordinating the availability of the Administrative Block facilities, such as the Training Room, Meeting Room, and Board Room, for any required meetings.
- Organizing and coordinating board meetings and Board of Directors' visits to the plant.
- Coordinating with the company’s cleaning services to maintain an effective cleaning schedule for the Administration Block, including the canteen, restrooms, showers, etc.
- Managing office supply stocks and placing orders where necessary after obtaining the necessary approval.
- Ensuring all office equipment is in working order, especially leased equipment, and arranging servicing when due.
- Coordinating any travel arrangements that need to be made from time to time for the company’s staff.
- Distributing mail to staff upon receipt and posting mail as requested.
- Providing personal assistance to the CEO, COO, and CFO of the company.
- Maintaining a call log of visitors and tracking the attendance of all punched-in employees.
Requirements:
- Proven work experience as an Administrative Officer, Receptionist, or in a similar role.
- Excellent written and verbal communication skills in both Maltese and English are a must.
- Solid knowledge of office procedures.
- Experience with office management software, such as MS Office (Outlook 365, MS Excel, and MS Word).
- Strong organizational skills with a problem-solving attitude.
- Attention to detail.
- A tertiary diploma is a minimum requirement; additional qualifications in Office Administration are considered a plus.